Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.
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Needing to disagree can be so difficult that people choose silence instead of speaking out. Learning how to successfully engage people and bring out points of agreement and disagreement is easy with Fluency Speak.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
